Help

Roomies is a free self service website where you need to search online for potential rooms and roomies. You need to communicate with other users directly through the website to ask questions or arrange a viewing.

Start your search by creating your room wanted profile and then browse the available listings. The communication options are available near the bottom of each listing when you are logged in.

Create room wanted profile How to find a room How to communicate with other users

Roomies is a free peer to peer website so you need to communicate directly with the listing owner to inquire, apply for or view a room. To do this you will need to create your free account and verify yourself.

Remember to view the property and meet the roommates before paying any money.

How to communicate with other users

Removing your listing is easy, just log into your account and visit your dashboard. If you have a live listing then you will see a "deactivate my account" link at the bottom, click this and your account will be deactivated and will remain dormant until you need it next.

If you have multiple listings you can deactivate an individual listing by clicking on that listing from your dashboard and then you will see a dropdown to deactivate at the top of the listing page.

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If you have finished your search and are no longer looking for a room or roomie then visit your dashboard and click on "deactivate my account" which will deactivate your listings, stop emails and make your account dormant for the next time you use it.

If you are still searching but do not want to receive listings via email then you can do this in account settings. There is an option to turn your listings alerts off.

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You can upload room photos by clicking on the place holder at the top of the listing. This will ask you to select the photos you want to upload. If you are on a slow connection then this can take a couple of minutes but the page will refresh once it has been done.

For room wanted profiles or a member photo you can click on the round placeholder on your dashboard or room wanted profile select your image and then wait for the image to upload and page to refresh.

If this is still not working then try from a different device or browser. If you are still having problems then email your images to: hello@roomies.com.

There is two problems which mean you cannot access your account. Either you have forgotten your password our your email address was not entered correctly and is not recognised.

Password problems

  1. Reset your password. This can be done from the login page. The reset password option will email you a link which you can use to enter a new password.
  2. Magic login link. This can also be done from the login page. This provides quick access to your account via a magic email and SMS link which when clicked will log in you into your account. This is a great option if you are not receiving the password reset email because you can use the SMS link to access your account

Email address not recognized

Your email will be in our system exactly as it was provided as you signed up. Sometimes this means people used one their alternative email addresses and others is because it was misspelt when you signed up. If you are receiving emails from us then your email address is correct. If you are not then you will need to create a new account.

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You can delete your account in account settings. Once your account is deleted you will no longer be able to access any of the information and if you need to use roomies again you will need to create and verify your account again.

Before you do this you might want to consider deactivating your account instead. This can be done by clicking "deactivate my account" on your dashboard. This will mean your account is dormant and can be used again in the future.

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Addresses and locations are provided by Mapbox and like all data sources they are not perfect. If you are having problems entering your property address or search locations then these are the steps you need to follow:

  1. Check you are entering a location correctly. This is done by starting to type to address or location and then selecting from the provided options in the dropdown. This is done by clicking or taping on the locations provided. If you do not select from the options provided then our system cannot accept your address as it does not have all the additional information required to make the website work.
  2. If the site is not suggesting the right location then you need to simplify it. In the case of an address this means removing the apartment or route number and trying just the street. If this does not work then you need to use a close by main road to list your room. With search locations you need to choose an alternative name or more general area.

Our security system is working hard all the time to keep the website as safe as possible. However, no matter how smart we build or system sometimes it needs help from humans to check listings. But because we are a free website we do not have money coming in and therefore cannot afford a big team. We will check your listing as soon as possible however sometimes this can be a delay. This delay will depend on the time of day and day of the week but we always check listings at least twice a day.

Roomies is a free website with no revenue. This means we have no money to pay for a customer services team or a customer phone number.

But don’t worry, the website is designed to be self service. This means you need to use the website to find rooms or roomies and ask for information about those listings directly with the listing owners.

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